Product Return Information
for
Warranty Covered Defective Products
RMA # request
(Return Merchandise Authorization)
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Return Merchandise Authorization numbers (RMA #'s) are sent by e-mail,
Include the information below in your request to return a product,
copy this page and e-mail the information to   returns@canyonriver.com

Information Required for returns:

Original Invoice Number:

Original Invoice Date:

Product Part Number:

Problem with product:
 

Return Address:
 
 

You will receive an e-mail within one business day with your RMA # and the return address for the shipment.
RMA # must be on the outside of the package to be received, if not on the package the return will be refused.
 
 
 
 



TERMS AND CONDITIONS ( RETURNS )

RETURN POLICY:     REQUESTS FOR RETURNS FOR DEFECTIVE MERCHANDISE MUST BE REQUESTED
                                      WITHIN THE SPECIFIED WARRANTY FOR THE DEFECTIVE ITEM.

                                     REQUESTS FOR RETURNS FOR NON-DEFECTIVE MERCHANDISE MUST BE REQUESTED
                                     WITHIN 12 DAYS FROM INVOICE DATE.

                                    REQUESTS FOR RETURNS RELATING TO SHIPPING ERRORS MUST BE REQUESTED
                                    NO LATER THAN 48 HOURS FROM RECEIPT OF ORDER.

A)    NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION  NUMBER
(RMA). RMA NUMBERS ARE VALID FOR 20 DAYS FROM ISSUE DATE. ALL ITEMS ARE RETURNED AT THE
PURCHASERS EXPENSE.

B)    A 20% RESTOCKING CHARGE WILL APPLY FOR ALL NON-DEFECTIVE PRODUCT RETURNS.  THIS
RESTOCKING FEE INCLUDES ALL PRODUCT SHIPPED OUT PRIOR TO A CANCELLATION OF ORDER.
CUSTOMER IS RESPONSIBLE FOR RETURN FREIGHT. CUSTOMER WILL NOT RECEIVE CREDIT FOR
ORIGINAL SHIPPING AND HANDLING CHARGES.  IF PRODUCT IS CANCELED AFTER PRODUCT HAS BEEN
SHIPPED TO CONSUMER AND CONSUMER REFUSES ORDER FROM SHIPPER CONSUMER WILL BE
RESPONSIBLE FOR SHIPPING BOTH TO CONSUMER AND BACK TO SHIPPER.

C)    RETURNS MUST INCLUDE ORIGINAL PACKAGING AND MUST BE IN RESELLABLE CONDITION. NO
CREDIT WILL BE ISSUED FOR MERCHANDISE THAT DOES NOT MEET THE ABOVE CONDITIONS. ITEMS
THAT ARE NOT ACCEPTED RETURNS WILL BE RETURNED TO THE CUSTOMER, AT THE CUSTOMERS
REQUEST AND EXPENSE, IF NO REQUEST IS GIVEN THE ITEM WILL BE DISPOSED OF.

D)    SPECIAL ORDERS CANNOT BE CANCELED OR RETURNED UNLESS DEFECTIVE.

E)    ALL GOODS REMAIN PROPERTY OF CANYON RIVER CELLULAR COMPANY UNTIL PAID IN FULL.

PAYMENT TERMS: PURCHASERS SHALL PAY ANY AMOUNTS DUE AS PROVIDED HEREIN, WITHIN 20 DAYS
FROM THE DATE OF THE SELLER'S INVOICE. AMOUNTS PAST DUE OVER 20 DAYS SHALL BE CHARGED
INTEREST AT 1.5% PER MONTH. IN THE EVENT ANY AMOUNT DUE HEREIN IS PLACED FOR COLLECTION.
THE COST OF COLLECTION, ATTORNEY'S FEES AND LITIGATION EXPENSES SHALL BE ADDED TO THE
AMOUNT DUE FROM THE PURCHASER. THE PARTIES HEREBY AGREE THAT ANY DISPUTE ARISING FROM
AND RELATING TO THIS AGREEMENT SHALL BE LITIGATED EXCLUSIVELY IN A COURT LOCATED WITHIN
DALLAS COUNTY, TEXAS.